Shipping and Returns

Secure Payment Methods

At Love Nature, we prioritise your security and convenience. We have partnered with trusted payment gateway providers to ensure a seamless and secure shopping experience.

Payex.io: A licensed payment gateway regulated by Bank Negara Malaysia. Part of Xendit, Payex.io's reputation for secure, efficient, and reliable processing is well-earned. With their stringent security measures including encryption, tokenisation, and two-factor authentication, your sensitive data is well-protected against fraud. Furthermore, Payex.io is PCI DSS compliant, providing an extra layer of assurance for the security of your data.

PayPal: For international payments, we accept PayPal. Simply register a PayPal account and link it to your bank account, credit card, or debit card. Enjoy a speedy and secure checkout process. If you don't have a PayPal account yet, you can easily set it up here.

Shipping Information

We take utmost care in delivering your selected products to your doorstep. Our products are shipped via reliable courier services or airmail to the address specified during checkout. Our current shipping rates are as follows:

West Malaysia - RM5 flat rate, free when you spend RM100
East Malaysia - RM12 flat rate, free when you spend RM150
Singapore - RM40 flat rate
ASEAN - RM50 flat rate

Local Orders or Deliveries

For orders within Malaysia, you can expect delivery within 2 to 5 working days after the acceptance of your order (subject to stock availability).

Please inspect your package carefully for any damage before signing and accepting the delivery.
A signature is required as proof of acceptance.
In case there is no one present to accept the delivery, you may be required to pick up the parcel from your designated post office.
If we are personally delivering the package and no one is available to receive it at the specified time, we can arrange for a second delivery.

International Shipping

For our international customers, please be aware of potential customs charges, import duties, rates, and tariffs which may be imposed in your country. These charges are beyond our control and vary by country. Please consult your local customs office for more information.

As an international purchaser, you are considered an importer and must comply with all laws and regulations of your home country. We will list all contents as required by international shipping requirements.

Delivery times for international orders can vary, but please allow 2 to 3 weeks for your package to arrive.

Shipping Policy

All orders undergo a processing period before being accepted and dispatched. In the unlikely event that your order is rejected, rest assured that a full refund will be initiated within 5 business days.

Please note that we do not accept orders:

With P.O. Box addresses;
That may be considered as wholesale (contact us directly for wholesale purchases);
Suspected to be fraudulent;
Non-compliant with our terms and conditions of sales.

Damage and Returns

We strive to ensure all our products reach you in perfect condition. However, if you receive a damaged product, we ask that you do not sign acceptance of the delivery. Instead, please note the damage on the delivery order and contact us immediately. We promise to arrange for a new replacement at no additional cost to you.

Our Returns Policy

We understand that sometimes things don't go as planned. We're here to help make it right. We will gladly refund or accept returns under the following circumstances:

The product did not arrive
The product arrived damaged
The wrong product was delivered
The product has expired

For all other reasons, returns will be considered on a case-by-case basis. We urge you to inspect your products carefully upon delivery to ensure they are correct and in good physical packaging condition before accepting the delivery.

Website Errors

While we strive for accuracy in all our content, there may be instances where product prices and descriptions are incorrectly advertised on our website. In such cases, we will take prompt steps to correct the discrepancies and notify you of the error. You will then have the option to either cancel or continue with your order. We sincerely regret any inconvenience caused by such errors and assure you that we are continually working to prevent such mistakes.

Exchange Policy

At Love Nature, we prioritise your skin's health and satisfaction. If a product causes an allergic reaction and remains unused, you may request an exchange.

However, please note that in these instances, customers will need to bear the full cost of shipping.